Return & Exchange Policy

We want you to be happy with your purchase. If something isn't right, here's how returns and exchanges work.

Eligibility: Returns or exchanges are accepted within 3 days of delivery, provided the product is unused, unopened, and in its original packaging with seals intact. For hygiene and safety reasons, opened or used skincare products cannot be returned or exchanged unless the item arrived damaged, defective, or incorrect.

How to Request: Contact us on WhatsApp or email with your order number and a photo of the product to start a return or exchange.

Damaged or Incorrect Items: If you receive a damaged, expired, or incorrect product, please reach out within 48 hours of delivery with photos so we can resolve it quickly with a replacement or refund.

Return Shipping: If the return is due to our error (wrong or damaged item), we cover return shipping. For other eligible returns, the customer is responsible for return shipping costs.